Just like serving bad food with a smile isn’t the mission of [most] restaurants, simply providing great service isn’t our mission either. Sure, it supports our mission. It helps us accomplish our mission. But it’s not our mission.
Tagged: customer service
A little over a week ago I committed to say nothing but yes for two weeks. Yes to every inquiry. Yes to every need. Yes to my kids and my wife. Yes when it didn’t make sense. It has been amazing.
Regardless of the method, our goal is still to always say yes. To find a way to exceed expectations and serve customers, guests, and coworkers, in a way consistent with our mission, vision and values.
I’m embarking on an experiment: for the next two weeks, I intend to answer yes exclusively. Sure, there are risks associated with the experiment, but I’m confident we can all learn something.