Tagged: customer service

One week without no.

One week without no.

A little over a week ago I committed to say nothing but yes for two weeks. Yes to every inquiry. Yes to every need. Yes to my kids and my wife. Yes when it didn’t make sense. It has been amazing.

How to say no without saying no

How to say no without saying no

Regardless of the method, our goal is still to always say yes. To find a way to exceed expectations and serve customers, guests, and coworkers, in a way consistent with our mission, vision and values.