Yesterday, on the last day before our maintenance team shut down the outdoor pool and waterslide for the season, we threw a party to celebrate.
In the last few days, my team has moved mountains. Well, at least they moved rock walls. And that was just a small part of it.
When crisis hits, we often don’t have the luxury of time. Instead, we have to rely on the bank of knowledge and experience already in our heads, synthesizing that information in real time to come up with good decisions in short order.
Yesterday at 12:57pm the power went out. On an ordinary day, it might be an occasion to slow down, choose a board game and relax. But this was not that kind of day. Within the next 5 to 8 hours, we were expecting over 1000 guests and about 100 staff to join us for our largest Winter Teen Retreat weekend in years.