The reality is, to provide great guest service, saying Yes! is more than just what we say, it also comes through in our attitudes and postures. So here are three ways to say Yes! with our body language and attitudes.
We make it our mission to provide world-class service to every guest and every group, no matter what size. Here are three things always on my radar that help us to do just that.
A little over a week ago I committed to say nothing but yes for two weeks. Yes to every inquiry. Yes to every need. Yes to my kids and my wife. Yes when it didn’t make sense. It has been amazing.
Regardless of the method, our goal is still to always say yes. To find a way to exceed expectations and serve customers, guests, and coworkers, in a way consistent with our mission, vision and values.
I’m embarking on an experiment: for the next two weeks, I intend to answer yes exclusively. Sure, there are risks associated with the experiment, but I’m confident we can all learn something.