We make it our mission to provide world-class service to every guest and every group, no matter what size. Here are three things always on my radar that help us to do just that.
Tag: leadership
Catch the lizard. How to notice, focus, follow and finish what is really important.
I don’t keep lizards anymore, but there are a thousand projects, tasks and ideas darting around my mind. They zip across my to-do list, fast and clever, and constantly changing to blend in with a dizzying pace of life.
Sinking Ship Syndrome and the power of personal responsibility to keep your troubled organization afloat
There was nothing they could do, the consultants had said. The ship was sinking. It was time to bail. So they put a FOR SALE sign in front of the church building.
The power of good information in crisis
When crisis hits, we often don’t have the luxury of time. Instead, we have to rely on the bank of knowledge and experience already in our heads, synthesizing that information in real time to come up with good decisions in short order.
A primer for dining with Dad’s friends from work
Recently we connected with a friend of mine, whom I hadn’t seen for a while, for dinner. During the drive to dinner, my kids asked a lot of questions… good questions about etiquette, manners, and what is appropriate at such a gathering. Here’s how I answered them: What should we order? Ask our host for […]